Know who is responsible.
Understand the recommendation.

The people behind the Office.

The Office brings together personal access, clinical leadership, client relations and care coordination. Each role has a clear purpose in building a continuing relationship around your care.

Your engagement identifies the person leading the Office’s day-to-day work, their role and qualifications, and the professionals responsible for assessment and treatment. Diagnosis, prescribing and treatment remain with the appropriately qualified professionals providing that care.

Founder & CEO · THE BALANCE Group

Abdullah Boulad

Abdullah is available for a personal conversation about what matters to you, the support you are seeking and whether ARCSENA is the right fit.

Request a personal conversation

Author and podcast host · Books & conversations

Clinical Lead · ARCSENA

Dr. Sarah Boss

A psychiatrist and psychotherapist, Dr. Sarah Boss provides clinical leadership for ARCSENA, guiding the Office’s clinical standards and approach to care.

How the Office works

Client Relations Director

Jil Moore

Jil leads client relations, helping individuals, families and authorised advisers begin the relationship, agree communication preferences and stay connected with the Office.

Your introduction to the Office

Clinical Care Director

Bilgehan Bulut

Bilgehan oversees care coordination, bringing professionals, practical arrangements and handovers together around the agreed care plan.

Care coordination in practice

Look beyond a name or reputation.

1. 01

   Relevant clinical experience

   Consider experience with the question being addressed, the person’s age and circumstances, and any specialist context such as sport or performing arts.

2. 02

   Credentials and scope

   Establish registration or licensing, relevant qualifications and the provider’s scope of practice for the location and service being considered.

3. 03

   Personal and practical fit

   Discuss language, cultural understanding, the person’s preferences, availability and how the proposed care can fit into their life.

4. 04

   A reasoned recommendation

   Explain why the option is being considered, reasonable alternatives, relevant limitations and what remains to be assessed by the treating provider.

A distinct relationship within THE BALANCE Group.

ARCSENA is part of THE BALANCE Group. That relationship is disclosed when group services are considered, alongside any other relevant financial or professional interest. Group ownership is never a sufficient reason to recommend a treatment.

External clinicians and institutions can be considered when they better fit the person’s needs. The Office model is funded through the agreed retainer or engagement, with clinical care separately priced. Any conflict that may affect a recommendation needs to be identified and addressed before a decision.

Keep the plan open to questions.

You can ask why a provider was suggested, request that another opinion be considered or raise a concern about how coordination is working. A review should identify the issue, the person responsible for responding and the next action.

Your engagement agreement should identify the route for coordination concerns and escalation. Concerns about a clinician’s treatment also belong with that provider’s own clinical and complaints arrangements. Changes in need, risk, consent or provider suitability are reasons to revisit the plan.

What the proposal should make clear.